FAQs

Please check if your browser version is listed below as supported and update it if needed. If the problem persists, please click on the "Need help" button at the bottom right corner and contact your local support team.

In case you forgot your password, please click on: "Forgotten your password?" at the entry-page. You can then follow the provided instructions.
If you need further guidance, you can also refer to the document "How to use Forgotten your password".

How to use Forgotten your password

Please follow the manual below to create a new Single User or Multi User Account.

Manual: How to register for a Single User Account

Manual: How to register for a Multi User Account

SINGLE USER ACCOUNT

Individual company representatives can register for a Single User Account. Single User Accounts cannot be shared but there can be multiple Single User Accounts within one company.

MULTI USER ACCOUNT

Applicant: Choose a Multi User Account if more than one company representatives need to share access to one account. There are three different roles in a Multi User Account: the Authorized Signatory Contract (ASC), Administators and Users. When a Multi User Account is created, the applicant defines the ASC, who needs to have the authorization to sign on behalf of the company. The applicant also defines the Administrators who will manage the Multi User Account. Upon acceptance by all of Lenzing's Terms of Use, the ASC and Administrators will have full access to the system and therefore all information about the account and applications.

Supply Chain Partners of the Applicant: The ASC or the Administrators can grant sublicenses to their company's supply chain partners, such as vendors and suppliers. These supply chain partners can be set up as Users and can order Swing Tickets or apply for a Product License on behalf of the Multi User Account company, who is Lenzings's license contract partner. These supply chain partners are not authorized to grant additional sublicenses to brands or retailers. For further details please refer to the Terms of Use.

Users are assigned to several roles within the account. The user roles allow the owner of a Multi-User Account to give users different permissions in order to manage the account or grant access to apply for Lenzing Certifications, Licenses and Swing Tickets. In a Single User Account the user is Authorized Signature Contact (ASC), Administrator and User at the same time. In a Multi-User Account the various user roles can be assigned to different persons.

The Lenzing Certification Number is mandatory for obtaining a Product License and ordering Swing Tickets. Lenzing Brands may only be used on products based on Lenzing certified materials.

A Product License is needed whenever our value chain partners want to use the Lenzing brands for labelling specific products, which are made out of certified fabrics or components containing Lenzing fibers. The Product License application is done online via Lenzing E-Branding Service. A valid Lenzing Certification Number is mandatory.

Lenzing value chain partners may apply for a Marketing License in order to promote the Lenzing Brands in their Marketing Materials. A Marketing License is not limited to a specific product and can be obtained online through the Lenzing E-Branding Service.